Contact details stay private. Public records never show your name, email or phone.
Vehicle
Your VIN is encrypted in production and used only to detect duplicates — it is never published, and never appears in links or email.
Your VIN is on the door-jamb plate, dash plate, registration and insurance card.
Purchase & ownership
Ownership history matters to goodwill decisions — record it precisely.
Symptoms
Describe what you observed, in order. Uneven cooling — driver side cold, passenger side warm — is the most reported first sign.
Diagnosis
A written diagnosis naming the leak location is the strongest single document you can add.
Ask for the detector's response location in writing — "at the evaporator" matters.
Repair
Estimates count even if you haven't repaired yet — the quote itself is evidence.
Warranty & goodwill
Record offers exactly as made — percentages, conditions and dates. This feeds the Customer Care Outcomes dataset.
Expenses
The true cost includes everything around the repair — recharges, rentals, missed use.
Keep every receipt — recharge invoices document the recurrence pattern.
BMW & dealer communications
Written communications become documents. Oral statements are recorded as "owner-reported oral statements" — never as manufacturer documentation.
Documents
Check what you have. In production these upload to private, hashed storage; for this prototype, email copies to bmw@autodefect.org after submitting.
Photograph the work while the dash is open — you may not get a second chance.
Prior proceedings
This keeps the dataset clean and avoids conflicts.
Sharing & publication
Nothing is published without your consent. Public records are sanitized — no name, contact details or full VIN — and documents appear only as redacted copies you approve.
Optional consents are never pre-checked and can be withdrawn at any time. This Registry is not a law firm. Submission does not create an attorney-client relationship, guarantee legal representation, guarantee recovery, or suspend any legal deadline.
Review
Check everything before submitting. Click any step on the left to edit.
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Nothing entered yet — use the steps on the left.
Submit
Your submission is delivered to the Registry inbox (bmw@autodefect.org). In production it is written to encrypted database storage with server-side verification and bot protection.
BEFORE YOU SUBMIT
Dates and costs match your documents · Offers recorded exactly as made · Oral statements described as owner-reported · Consents set the way you want them
