Registry statistics describe submitted records and do not establish manufacturer-wide incidence or failure rates. In production these figures bind to sanitized database aggregates.
An evaporator failure is diagnosed one owner at a time, paid for one invoice at a time, and dismissed one service visit at a time. The Registry preserves each case as verifiable evidence — dated, documented and hashed — so the pattern becomes measurable.
Records are gathered to a standard useful to regulators, researchers, journalists and — should one form — qualified counsel in a future proceeding.
HOW RECORDS ARE VERIFIED →
Because the evaporator sits at the center of the HVAC assembly, replacement requires dashboard removal. Founder-case figures, from dealer documents on file:
Repair orders, invoices or diagnostic reports on file. Files are hashed on upload; originals preserved unaltered; published copies are redacted derivatives.
Some documentary support — photos, partial invoices or correspondence — with remaining details owner-attested.
Reported without documents. Counted separately and never blended into verified statistics.
Methodology
Evidence levels, verification steps, data dictionary and limitations.
READ →
Media & citations
Fact sheet, aggregate statistics and how to cite Registry data.
OPEN →
Case timeline
The founder case, event by event, with documents referenced.
VIEW →
BMW right of reply
BMW of North America may respond to any published record; responses are published verbatim alongside it.
RESPOND →