DOCUMENTED CASE TIMELINE
Events are recorded as they are documented. Where a statement was oral, it is labeled owner-reported. Documents publish as redacted derivatives after administrator review.
Passenger side began blowing warm while the driver side cooled. Cooling capacity declined progressively over subsequent weeks.
R-1234yf recharge temporarily restored cooling, but the symptoms returned — a pattern consistent with persistent refrigerant loss. Subsequent diagnostic evaluations were required to identify the reported leak location.
DOCUMENT ON FILE · RECHARGE INVOICEIndependent and dealer evaluations converged on the same finding. Leak detection traced the refrigerant loss to the evaporator core, sealed inside the HVAC box behind the dashboard.
DOCUMENTS ON FILE · DIAGNOSTIC REPORTSThe dealership confirmed evaporator replacement, requiring dashboard removal. Labor dominates the estimate.
DOCUMENT ON FILE · DEALER ESTIMATEThe owner requested reconsideration based on ownership history, mileage, diagnostic expenses and the nature of the component failure.
Executive Customer Care advised the request had been forwarded for Field Team review.
As of August 8, 2026, no further determination had been communicated. This record updates when documentary evidence updates.
THE PATTERN THIS CASE FOLLOWS
HOW RECORDS ARE REVIEWED →
