Every field is optional unless marked *. Contact details stay private: public records never show your name, email or phone. Supporting documents are not uploaded here — after submitting, email copies to bmw@autodefect.org referencing your vehicle.

Submission received. Receipt does not mean the case has been verified, accepted for publication, or assigned an evidence level. The Registry reviews submissions manually and will reply from bmw@autodefect.org. Please email copies of your supporting documents, referencing your vehicle.

SECTION 01 / 13Owner

Contact details stay private. Public records never show your name, email or phone.

LEGAL NAME

PHONE (OPTIONAL)

STATE

SECTION 02 / 13Vehicle

Only the last 7 characters of the VIN are requested. They are transmitted privately with the submission, used to keep duplicates from double-counting, and never displayed in the public Registry.

MODEL

MODEL YEAR

CHASSIS (IF KNOWN)

VIN — LAST 7 CHARACTERS (PRIVATE)

CURRENT MILEAGE

SECTION 03 / 13Purchase & ownership

Ownership history matters to goodwill decisions — record it precisely.

OWNERSHIP STATUS

PURCHASE DATE

PURCHASE TYPE

SELLER

SECTION 04 / 13Symptoms

Describe what you observed, in order. Uneven vent temperature can occur with low refrigerant and several other HVAC faults; it is not specific to an evaporator leak.

FIRST NOTICED

MILEAGE AT ONSET

Uneven cooling (one side warm) Progressive loss of cooling Cooling returned after recharge, then failed again

DESCRIPTION

SECTION 05 / 13Diagnosis

A written diagnosis naming the leak location is the strongest single document you can reference.

FACILITY TYPE

FACILITY NAME & CITY

DETECTION METHOD

TOTAL DIAGNOSTIC COST

FINDINGS (AS WRITTEN BY THE SHOP)

Electronic refrigerant detector probing a dashboard vent — Ask for the detector’s response location in writing — “at the evaporator” matters.

SECTION 06 / 13Repair

Estimates count even if you haven’t repaired yet — the quote itself is evidence.

STATUS

ESTIMATE / TOTAL COST

PART NUMBER (IF KNOWN)

REPAIR FACILITY

SECTION 07 / 13Warranty & goodwill

Record offers exactly as made — percentages, conditions and dates. This feeds the Customer Care Outcomes record.

WARRANTY STATUS AT FAILURE

GOODWILL REQUESTED?

INITIAL OFFER (% OR $)

CURRENT OUTCOME

SECTION 08 / 13Expenses

The true cost includes everything around the repair — recharges, rentals, missed use.

RECHARGES (COUNT & COST)

RENTAL / TRANSPORT

OTHER OUT-OF-POCKET

SECTION 09 / 13BMW & dealer communications

Written communications become documents. Oral statements are recorded as owner-reported oral statements — never as manufacturer documentation.

CONTACTED BMW NA?

CASE / REFERENCE NUMBER (PRIVATE)

SUMMARY OF COMMUNICATIONS (WITH DATES)

SECTION 10 / 13Documents

Check what you have. Files are not uploaded through this form — after submitting, email copies to bmw@autodefect.org, referencing your vehicle.

Written diagnosis / diagnostic report Repair estimate Invoices / receipts Photos or video Correspondence (email / letters)

Owner photographing the exposed HVAC assembly while completing a defect report — Photograph the work while the dash is open — you may not get a second chance.

SECTION 11 / 13Prior proceedings

This keeps the record clean and avoids conflicts. If you are represented by an attorney, consult them before submitting.

REPRESENTED BY AN ATTORNEY?

ARBITRATION / LEMON-LAW / OTHER CLAIM?

DETAILS (OPTIONAL)

SECTION 12 / 13Sharing & publication

Not publicly published by default. You decide whether a sanitized case record may be published. Public records carry a Registry ID — no name, contact details or VIN — and documents appear only as redacted copies you approve. Consents are never pre-checked and can be withdrawn at any time.

Publish my sanitized record in the public Registry My record may be shared with qualified counsel if I later ask the Registry to do so Journalists may contact me through the Registry (identity not disclosed)

SECTION 13 / 13Accuracy attestation & submit

Dates and costs should match your documents; offers recorded exactly as made; oral statements described as owner-reported.

I certify that the information I am submitting is accurate to the best of my knowledge and that I have the right to provide any supporting documents I submit. I understand that AutoDefect may review, classify, summarize, redact, decline, correct, or remove a public record consistent with its published methodology.

Your submission is transmitted through FormSubmit, an independent third-party form relay, to the Registry email workflow (bmw@autodefect.org), then reviewed manually. Submission does not guarantee publication or verification. If sending fails, please try again — or email the details directly; form contents are never placed into an automatic email link.